Placeholders in Email Templates

When you use email templates, there is both plain text, and smart placeholders. The smart placeholders are snippets of text that will automatically adjust itself to be personalized to recipients when it is sent out in actual emails.

Many placeholders are already in the main body of the default email templates. You can insert different ones or remove the default ones. The placeholders available depend on the email template. The table below defines the placeholders and which templates they're available in. For more on how and what you can edit in an email template, go to Edit an email template.

Note: If the template subject has a Placeholder, you cannot change or replace with a different Placeholder. You can only delete the Placeholder. The subject only recognizes the Placeholder that is in the default template. If you want to reset the subject, go to Reset a template.

Caution: If you change the text of these smart placeholders in the email template, they won't work as intended. If altered, recipients of the emails only see fragmented code caused by changes to the placeholders. If you need to restore the default email template after you have changed it, click Reset.

Placeholder	Definition
[%ACCOUNT_NUMBER%]	This placeholder text is replaced by the account number associated with the service referenced by the email. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager Notification of Creation of User Statement Dispute
[%ACTION_TYPE%]	This placeholder text is replaced by the specific action type (e.g., upgrade, transfer, etc.) referenced in the email. Available in: Service Request Approval Service Request Approved Service Request Approved Service Request Auto Approval Service Request Auto Reject
[%ADDITIONAL_MSG%]	This placeholder text is replaced by any additional messaged included in the Contract Alert or Dispute. Available in: Contract Alert Dispute Email Template
[%ALERT_OWNER%]	This placeholder text is replaced by the Alert owner as entered in the Contract Alert. Available in: Contract Alert
[%ALERT_NAME%]	This placeholder text is replaced by the Alert Name as entered in the Contract Alert. Available in: Contract Alert
[%ALERT_REFERENCE%]	This placeholder text is replaced by the Alert Reference as indicated in the Contract Alert. Available in: Contract Alert
[%APPROVER%]	This placeholder text is replaced by the name of the person who has approval authority over the request referenced in the email. Available in: Service Request Approval Workorder Request Approval Workorder Validation Approval Alert Service Request Approval Alert
[%APPROVER_COMMENT%]	This placeholder text is replaced by the comments entered by the approver when rejecting a workorder request. Available in: Workorder Request Reject
[%APPROVAL_DUE_DATE%]	This placeholder text is replaced by the Summary Details entered in the Workorder referenced by the email. Available in: Workorder Request Approval
[%ASSIGNEE_FN%] [%ASSIGNEE_LN%]	This placeholder text is replaced by the Assignee's First and Last name from the dispute referenced by the email Available in: Dispute Email Template
[%ASSIGNEE_EMAIL%]	This placeholder text is replaced by the Assignee's email from the dispute referenced by the email. Available in: Dispute Email Template
[%ASSIGNMENT_NAME%]	This placeholder text is replaced by the name of the assignee of the service. Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%CIMPL_SUPPORT_EMAIL%]	This placeholder text is replaced by the Cimpl support email: cimpl-support@uplandsoftware.com. Available in: Executive Analytics Report
[%CIMPL_SITE%]	This placeholder text is replaced by the URL for the recipient's instance of the Cimpl platform. Available in: Service Request Approval Workorder Request Approval Notification of Creation of Invoice Contestation
[%CLIENT_NAME%]	This placeholder text is replaced by the client name reference in the Executive Analytics Report. Available in: Executive Analytics Report
[%CONTACT_NAME%] [%CONTACT_EMAIL%]	This text is replaced by the contact's name and email. Available in: Executive Analytics Report Dispute Email Template
[%CONTACT_FN%] [%CONTACT_LN%]	This placeholder text is replaced by the contact First and Last name from the dispute referenced by the email. Available in: Dispute Email Template
[%CURRENT_LEVEL_OF_APPROVAL%]	This placeholder text is replaced by the approver's level in the approval chain (e.g., "first of three"). Available in: Service Request Approval Service Request Approved Service Request Approved Workorder Request Approval Workorder Request Approved Workorder Request Reject
[%DAYS_PENDING%]	This placeholder text is replaced by the number of days left to approve a request reminder. Available in: Workorder Validation Approval Alert Service Request Approval Alert
[%DEFAULT_APPROVER_EMAIL%]	This placeholder text is replaced by the email address of the default approver associated with the request. Available in: Service Request Approval Service Request Approved Service Request Approved Service Request Auto Approval Service Request Auto Reject Service Request Final Approval Workorder Request Approval Workorder Request Approved Workorder Request Final Approval Workorder Request Reject
[%DEFAULT_APPROVER_NAME%]	This placeholder text is replaced by the name of the default approver associated with the request. Available in: Service Request Approval Service Request Approved Service Request Approved Service Request Auto Approval Service Request Auto Reject Service Request Final Approval Workorder Request Approval Workorder Request Approved Workorder Request Final Approval Workorder Request Reject
[%DISPUTE_REASON%]	This placeholder text is replaced by the entered reason of the dispute referenced by the email. Available in: Dispute Email Template
[%DISPUTE_DESCRIPTION%]	This placeholder text is replaced by the description of the dispute referenced by the email. Available in: Dispute Email Template
[%DISPUTE_NUMBER%]	This placeholder text is replaced by the dispute number referenced by the email. Available in: Dispute Email Template
[%DISPUTE_TITLE%]	This placeholder text is replaced by the dispute title referenced by the email. Available in: Dispute Email Template
[%EMPLOYEE_NAME%]	This placeholder text is replaced by the name of the employee intended as the recipient. Available in: Notification of Resolution of Invoice Contestation
[%EMPLOYEE_FN%] [%EMPLOYEE_LN%]	This placeholder text is replaced by the First or Last name of the employee intended as the recipient. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager Invoice of Organization Manager Notification of Creation of Invoice Contestation
[%EMPLOYEE_EMAIL%]	This placeholder text is replaced by the Employee Email.
[%FULL_NAME%]	This placeholder text is replaced by the Full Name. Executive Analytics Report
[%GRAND_TOTAL%]	This placeholder text is replaced by the grand total of all costs listed in all invoices attributed to the recipient of the email. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%GRAND_TOTAL_LOOP%] [%GRAND_TOTAL_LOOP_END%]	Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%HELPDESK_URL%]	This placeholder text is replaced by the URL to the helpdesk service of your organization (the helpdesk url is specified during the implementation phase of Cimpl). Available in: Service Request Approval Service Request Approved Service Request Approved
[%IDISPUTE_DESCRIPTION%]	This placeholder text is replaced by the description of user statement dispute referenced by the email. Available in: Notification of Creation of User Statement Dispute
[%IDISPUTE_REASON%]	This placeholder text is replaced by the reason entered by the user as justification for creating the user statement dispute referenced in the email. Available in: Notification of Creation of User Statement Dispute
[%INVOICE_TOTAL%]	This placeholder text is replaced by the total dollar cost of the invoice referenced in the email. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%LOOP%] [%LOOP_END%]	The [%LOOP%] code automatically searches through invoice data that is specific to the intended email recipient's profile. Whenever it finds multiple invoice data valid for the reporting period referenced in an email, the code is replaced by that data. Note: If any smart placeholder is placed within the loop code (e.g., when "Good day [%EMPLOYEE_FN%] [%EMPLOYEE_LN%]" is included in the loop, the sent email shows the greeting for as many times as there are invoices to display), the placeholder data is repeated within the [%LOOP%] placeholders. Currently, there is no way to adjust this behavior in the loop code. Multiple Invoices and emails When you have multiple invoices ready for viewing at the same time, Cimpl will automatically find them and bundle them together in a single notification email if you use the email templates to send out emails to users. The bundled information will consist of everything that appears between the [%LOOP%] code tags in the email template. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%MILESTONE_DATE%]	This placeholder text is replaced by the Milestone Date as entered in the Contract Alert. Available in: Contract Alert
[%ORGANIZATION_LOOP%] [%ORGANIZATION_LOOP_END%]	This placeholder text is replaced by the invoice data of the Organization of the recipient of the email. Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%PERIOD_MONTH_FULL%]	This placeholder text is replaced by the month in which the subject of the email takes place. Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%PERIOD_MONTH%]	This placeholder text is replaced by the month in which the subject of the email takes place. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager Notification of Creation of Invoice Contestation Executive Analytics Report Dispute Email Template
[%PERIOD_YEAR%]	This placeholder text is replaced by the year in which the subject of the email takes place. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager Notification of Creation of Invoice Contestation Dispute Email Template
[%PRIMARY_HARDWARE%]	This placeholder text is replaced by the primary hardware of the invoice. Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%PRIMARY_NUMBER%]	This placeholder text is replaced by the phone number listed as the primary phone number of the service referenced by the email. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager Notification of Creation of Invoice Contestation
[%PROVIDER_NAME%]	This placeholder text is replaced by the name of the provider who furnishes the service referenced in the email. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager Dispute Email Template
[%RECIPIENT_FN%] [%RECIPIENT_LN%]	This placeholder text is replaced by the First or Last name of the employee intended as the recipient. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%REJECTON_MESSAGE%]	This placeholder text is replaced by the message included with the rejection action notification. Available in: Service Request Auto Reject Workorder Request Auto Reject
[%RESOLUTION%]	This placeholder text is replaced by the identifying information of the user statement dispute resolution referenced by the email. Available in: Notification of Resolution of User Statement Dispute
[%REQUESTOR_COMMENT%]	This placeholder text is replaced by the comments contained in the request referenced in the email. Available in: Service Request Approval
[%REQUEST_DETAIL%]	This placeholder text is replaced by the details of the request. Available in: Service Request Approval Service Request Approved Service Request Approved Service Request Auto Approval Service Request Auto Reject Service Request Final Approval
[%REQUEST_EMPLOYEE_FN%] [%REQUEST_EMPLOYEE_LN%]	This placeholder text is replaced by the First and Last names of the employee who made the request referenced by the email. Available in: Notification of Creation of Invoice Contestation
[%REQUESTOR_NAME%]	This placeholder text is replaced by the name of the person who made the request to which the email is referring. Available in: Service Request Approval Service Request Approved Service Request Rejected Service Request Auto Approval Service Request Auto Reject Service Request Final Approval
[%REQUEST_NUMBER%]	This placeholder text is replaced by the Request Number of the request. Available in: Service Request Approval Service Request Approved Service Request Approved Service Request Auto Approval Service Request Auto Reject Service Request Final Approval Workorder Request Auto Approval Workorder Request Auto Approved Workorder Request Auto Reject Workorder Request Final Approval Workorder Request Reject Workorder Validation Approval Alert Service Request Approval Alert
[%SENDER_COMPANY%]	Available in: Dispute Email Template
[%SERVICE_TYPE%]	This placeholder text is replaced by the service type associated with the service referenced by the email. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager Notification of Creation of Invoice Contestation
[%SHIPPING_ADDRESS%]	This placeholder text is replaced by the shipping address associated with the service referenced by the email. Available in: Request Center
[%SUBMITTER_COMMENT%]	This placeholder text is replaced by the comments entered by the submitter in the Workorder referenced by the email. Available in: Workorder Request Approval
[%SUBMITTER_NAME%]	This placeholder text is replaced by the name of the employee who submitted the request referenced by the email. Available in: Workorder Request Approval Workorder Request Approved Workorder Request Auto Approval Workorder Request Final Approval Workorder Request Reject
[%SUBORDINATE_LOOP%][%SUBORDINATE_LOOP_END%]	This placeholder text is replaced by the invoice data of the subordinate of the recipient of the email. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%SUBORDINATE_FN%][%SUBORDINATE_LN%]	This placeholder text is replaced by the First or Last name of the employee intended as the recipient. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%SUBSCRIBER_NAME%]	This placeholder text is replaced by the name of the subscriber of the service. Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%SUMMARY_DETAIL%]	This placeholder text is replaced by the Summary Details entered in the Workorder referenced by the email. Available in: Workorder Request Approval Workorder Request Approved Workorder Request Auto Approval Workorder Request Final Approval Workorder Request Reject
[%STATUS%]	This placeholder text is replaced by the resolution status of the user statement dispute referenced by the email. Available in: Notification of Resolution of User Statement Dispute
[%TOTAL_LEVEL_OF_APPROVAL%]	This placeholder text is replaced by the number of levels of approval required for the request in question (note that the default total approvals in Cimpl is 3). Available in: Service Request Approval Service Request Approved Service Request Approved Workorder Request Approval Workorder Request Approved Workorder Request Reject
[%USER_STATEMENT_LINK%]	This placeholder text is replaced by a link that will allow the recipient to download a copy of their user statement directly to their computer. This is a direct download link. Available in: Employee Invoice Invoice of Employee Manager Invoice of Organization Manager
[%WORKORDER_NUMBER%]	This placeholder text is replaced by the number of the workorder created by the intended recipient of the email. Available in: Service Request Auto Approval Service Request Final Approval Workorder Request Approval Workorder Request Approved Workorder Request Auto Approval Workorder Request Auto Reject Workorder Request Final Approval Workorder Request Reject

Placeholder

Definition

[%ACCOUNT_NUMBER%]

This placeholder text is replaced by the account number associated with the service referenced by the email.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager
Notification of Creation of User Statement Dispute

[%ACTION_TYPE%]

This placeholder text is replaced by the specific action type (e.g., upgrade, transfer, etc.) referenced in the email.

Available in:

Service Request Approval
Service Request Approved
Service Request Approved
Service Request Auto Approval
Service Request Auto Reject

[%ADDITIONAL_MSG%]

This placeholder text is replaced by any additional messaged included in the Contract Alert or Dispute.

Available in:

Contract Alert
Dispute Email Template

[%ALERT_OWNER%]

This placeholder text is replaced by the Alert owner as entered in the Contract Alert.

Available in:

Contract Alert

[%ALERT_NAME%]

This placeholder text is replaced by the Alert Name as entered in the Contract Alert.

Available in:

Contract Alert

[%ALERT_REFERENCE%]

This placeholder text is replaced by the Alert Reference as indicated in the Contract Alert.

Available in:

Contract Alert

[%APPROVER%]

This placeholder text is replaced by the name of the person who has approval authority over the request referenced in the email.

Available in:

Service Request Approval
Workorder Request Approval
Workorder Validation Approval Alert
Service Request Approval Alert

[%APPROVER_COMMENT%]

This placeholder text is replaced by the comments entered by the approver when rejecting a workorder request.

Available in:

Workorder Request Reject

[%APPROVAL_DUE_DATE%]

This placeholder text is replaced by the Summary Details entered in the Workorder referenced by the email.

Available in:

Workorder Request Approval

[%ASSIGNEE_FN%]

[%ASSIGNEE_LN%]

This placeholder text is replaced by the Assignee's First and Last name from the dispute referenced by the email

Available in:

Dispute Email Template

[%ASSIGNEE_EMAIL%]

This placeholder text is replaced by the Assignee's email from the dispute referenced by the email.

Available in:

Dispute Email Template

[%ASSIGNMENT_NAME%]

This placeholder text is replaced by the name of the assignee of the service.

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%CIMPL_SUPPORT_EMAIL%]

This placeholder text is replaced by the Cimpl support email: cimpl-support@uplandsoftware.com.

Available in:

Executive Analytics Report

[%CIMPL_SITE%]

This placeholder text is replaced by the URL for the recipient's instance of the Cimpl platform.

Available in:

Service Request Approval
Workorder Request Approval
Notification of Creation of Invoice Contestation

[%CLIENT_NAME%]

This placeholder text is replaced by the client name reference in the Executive Analytics Report.

Available in:

Executive Analytics Report

[%CONTACT_NAME%]

[%CONTACT_EMAIL%]

This text is replaced by the contact's name and email.

Available in:

Executive Analytics Report
Dispute Email Template

[%CONTACT_FN%]

[%CONTACT_LN%]

This placeholder text is replaced by the contact First and Last name from the dispute referenced by the email.

Available in:

Dispute Email Template

[%CURRENT_LEVEL_OF_APPROVAL%]

This placeholder text is replaced by the approver's level in the approval chain (e.g., "first of three").

Available in:

Service Request Approval
Service Request Approved
Service Request Approved
Workorder Request Approval
Workorder Request Approved
Workorder Request Reject

[%DAYS_PENDING%]

This placeholder text is replaced by the number of days left to approve a request reminder.

Available in:

Workorder Validation Approval Alert
Service Request Approval Alert

[%DEFAULT_APPROVER_EMAIL%]

This placeholder text is replaced by the email address of the default approver associated with the request.

Available in:

Service Request Approval
Service Request Approved
Service Request Approved
Service Request Auto Approval
Service Request Auto Reject
Service Request Final Approval
Workorder Request Approval
Workorder Request Approved
Workorder Request Final Approval
Workorder Request Reject

[%DEFAULT_APPROVER_NAME%]

This placeholder text is replaced by the name of the default approver associated with the request.

Available in:

Service Request Approval
Service Request Approved
Service Request Approved
Service Request Auto Approval
Service Request Auto Reject
Service Request Final Approval
Workorder Request Approval
Workorder Request Approved
Workorder Request Final Approval
Workorder Request Reject

[%DISPUTE_REASON%]

This placeholder text is replaced by the entered reason of the dispute referenced by the email.

Available in:

Dispute Email Template

[%DISPUTE_DESCRIPTION%]

This placeholder text is replaced by the description of the dispute referenced by the email.

Available in:

Dispute Email Template

[%DISPUTE_NUMBER%]

This placeholder text is replaced by the dispute number referenced by the email.

Available in:

Dispute Email Template

[%DISPUTE_TITLE%]

This placeholder text is replaced by the dispute title referenced by the email.

Available in:

Dispute Email Template

[%EMPLOYEE_NAME%]

This placeholder text is replaced by the name of the employee intended as the recipient.

Available in:

Notification of Resolution of Invoice Contestation

[%EMPLOYEE_FN%] [%EMPLOYEE_LN%]

This placeholder text is replaced by the First or Last name of the employee intended as the recipient.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager
Invoice of Organization Manager
Notification of Creation of Invoice Contestation

[%EMPLOYEE_EMAIL%]

This placeholder text is replaced by the Employee Email.

[%FULL_NAME%]

This placeholder text is replaced by the Full Name.

Executive Analytics Report

[%GRAND_TOTAL%]

This placeholder text is replaced by the grand total of all costs listed in all invoices attributed to the recipient of the email.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%GRAND_TOTAL_LOOP%] [%GRAND_TOTAL_LOOP_END%]

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%HELPDESK_URL%]

This placeholder text is replaced by the URL to the helpdesk service of your organization (the helpdesk url is specified during the implementation phase of Cimpl).

Available in:

Service Request Approval
Service Request Approved
Service Request Approved

[%IDISPUTE_DESCRIPTION%]

This placeholder text is replaced by the description of user statement dispute referenced by the email.

Available in:

Notification of Creation of User Statement Dispute

[%IDISPUTE_REASON%]

This placeholder text is replaced by the reason entered by the user as justification for creating the user statement dispute referenced in the email.

Available in:

Notification of Creation of User Statement Dispute

[%INVOICE_TOTAL%]

This placeholder text is replaced by the total dollar cost of the invoice referenced in the email.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%LOOP%]

[%LOOP_END%]

The [%LOOP%] code automatically searches through invoice data that is specific to the intended email recipient's profile. Whenever it finds multiple invoice data valid for the reporting period referenced in an email, the code is replaced by that data.

Note: If any smart placeholder is placed within the loop code (e.g., when "Good day [%EMPLOYEE_FN%] [%EMPLOYEE_LN%]" is included in the loop, the sent email shows the greeting for as many times as there are invoices to display), the placeholder data is repeated within the [%LOOP%] placeholders. Currently, there is no way to adjust this behavior in the loop code.

Multiple Invoices and emails

When you have multiple invoices ready for viewing at the same time, Cimpl will automatically find them and bundle them together in a single notification email if you use the email templates to send out emails to users. The bundled information will consist of everything that appears between the [%LOOP%] code tags in the email template.

Available in:

Employee Invoice

Invoice of Employee Manager
Invoice of Organization Manager

[%MILESTONE_DATE%]

This placeholder text is replaced by the Milestone Date as entered in the Contract Alert.

Available in:

Contract Alert

[%ORGANIZATION_LOOP%] [%ORGANIZATION_LOOP_END%]

This placeholder text is replaced by the invoice data of the Organization of the recipient of the email.

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%PERIOD_MONTH_FULL%]

This placeholder text is replaced by the month in which the subject of the email takes place.

Employee Invoice

Invoice of Employee Manager
Invoice of Organization Manager

[%PERIOD_MONTH%]

This placeholder text is replaced by the month in which the subject of the email takes place.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager
Notification of Creation of Invoice Contestation
Executive Analytics Report
Dispute Email Template

[%PERIOD_YEAR%]

This placeholder text is replaced by the year in which the subject of the email takes place.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager
Notification of Creation of Invoice Contestation
Dispute Email Template

[%PRIMARY_HARDWARE%]

This placeholder text is replaced by the primary hardware of the invoice.

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%PRIMARY_NUMBER%]

This placeholder text is replaced by the phone number listed as the primary phone number of the service referenced by the email.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager
Notification of Creation of Invoice Contestation

[%PROVIDER_NAME%]

This placeholder text is replaced by the name of the provider who furnishes the service referenced in the email.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager
Dispute Email Template

[%RECIPIENT_FN%]

[%RECIPIENT_LN%]

This placeholder text is replaced by the First or Last name of the employee intended as the recipient.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%REJECTON_MESSAGE%]

This placeholder text is replaced by the message included with the rejection action notification.

Available in:

Service Request Auto Reject
Workorder Request Auto Reject

[%RESOLUTION%]

This placeholder text is replaced by the identifying information of the user statement dispute resolution referenced by the email.

Available in:

Notification of Resolution of User Statement Dispute

[%REQUESTOR_COMMENT%]

This placeholder text is replaced by the comments contained in the request referenced in the email.

Available in:

Service Request Approval

[%REQUEST_DETAIL%]

This placeholder text is replaced by the details of the request.

Available in:

Service Request Approval
Service Request Approved
Service Request Approved
Service Request Auto Approval
Service Request Auto Reject
Service Request Final Approval

[%REQUEST_EMPLOYEE_FN%]

[%REQUEST_EMPLOYEE_LN%]

This placeholder text is replaced by the First and Last names of the employee who made the request referenced by the email.

Available in:

Notification of Creation of Invoice Contestation

[%REQUESTOR_NAME%]

This placeholder text is replaced by the name of the person who made the request to which the email is referring.

Available in:

Service Request Approval
Service Request Approved
Service Request Rejected
Service Request Auto Approval
Service Request Auto Reject
Service Request Final Approval

[%REQUEST_NUMBER%]

This placeholder text is replaced by the Request Number of the request.

Available in:

Service Request Approval
Service Request Approved
Service Request Approved
Service Request Auto Approval
Service Request Auto Reject
Service Request Final Approval
Workorder Request Auto Approval
Workorder Request Auto Approved
Workorder Request Auto Reject
Workorder Request Final Approval
Workorder Request Reject
Workorder Validation Approval Alert
Service Request Approval Alert

[%SENDER_COMPANY%]

Available in:

Dispute Email Template

[%SERVICE_TYPE%]

This placeholder text is replaced by the service type associated with the service referenced by the email.

Available in:

Employee Invoice

Invoice of Employee Manager
Invoice of Organization Manager
Notification of Creation of Invoice Contestation

[%SHIPPING_ADDRESS%]

This placeholder text is replaced by the shipping address associated with the service referenced by the email.

Available in:

Request Center

[%SUBMITTER_COMMENT%]

This placeholder text is replaced by the comments entered by the submitter in the Workorder referenced by the email.

Available in:

Workorder Request Approval

[%SUBMITTER_NAME%]

This placeholder text is replaced by the name of the employee who submitted the request referenced by the email.

Available in:

Workorder Request Approval
Workorder Request Approved
Workorder Request Auto Approval
Workorder Request Final Approval
Workorder Request Reject

[%SUBORDINATE_LOOP%][%SUBORDINATE_LOOP_END%]

This placeholder text is replaced by the invoice data of the subordinate of the recipient of the email.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%SUBORDINATE_FN%][%SUBORDINATE_LN%]

This placeholder text is replaced by the First or Last name of the employee intended as the recipient.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%SUBSCRIBER_NAME%]

This placeholder text is replaced by the name of the subscriber of the service.

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%SUMMARY_DETAIL%]

This placeholder text is replaced by the Summary Details entered in the Workorder referenced by the email.

Available in:

Workorder Request Approval
Workorder Request Approved
Workorder Request Auto Approval
Workorder Request Final Approval
Workorder Request Reject

[%STATUS%]

This placeholder text is replaced by the resolution status of the user statement dispute referenced by the email.

Available in:

Notification of Resolution of User Statement Dispute

[%TOTAL_LEVEL_OF_APPROVAL%]

This placeholder text is replaced by the number of levels of approval required for the request in question (note that the default total approvals in Cimpl is 3).

Available in:

Service Request Approval
Service Request Approved
Service Request Approved
Workorder Request Approval
Workorder Request Approved
Workorder Request Reject

[%USER_STATEMENT_LINK%]

This placeholder text is replaced by a link that will allow the recipient to download a copy of their user statement directly to their computer. This is a direct download link.

Available in:

Employee Invoice
Invoice of Employee Manager
Invoice of Organization Manager

[%WORKORDER_NUMBER%]

This placeholder text is replaced by the number of the workorder created by the intended recipient of the email.

Available in:

Service Request Auto Approval
Service Request Final Approval
Workorder Request Approval
Workorder Request Approved
Workorder Request Auto Approval
Workorder Request Auto Reject
Workorder Request Final Approval
Workorder Request Reject